Technology Support Associate

Job Summary

To support a growing team, the full-time T3 Technology Support Associate I will provide exceptional customer service and technical support to internal and external clients in a hybrid work environment.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional communication
• Establish and maintain professional relationships with customers while troubleshooting the T3 Platform
• Manage time effectively to meet established productivity levels and service standards

Required qualifications

• High school diploma required; Associate's degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to communicate effectively in English, both verbally and in writing
• Strong organizational skills with the ability to multi-task in a fast-paced environment