Technology Support Associate

Job Summary

Providing exceptional service and support to internal and external customers, the full-time T3 Technology Support Associate II will manage inquiries via multiple channels while working remotely from Columbia, MO.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Establish and maintain professional relationships with customers and co-workers to facilitate support requests
• Utilize product knowledge to troubleshoot and provide effective technical support for the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Strong organizational skills with the ability to multi-task and manage time effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to adapt positively to change and handle difficult customer interactions with professionalism