Technology Support Associate

Job Summary

Supporting a dynamic team, the full-time T3 Technology Support Associate I will provide exceptional customer service and technical support remotely and in a hybrid environment while managing inquiries from internal and external customers across multiple channels.

Key Responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Establish and maintain professional relationships with customers, utilizing product knowledge to troubleshoot and resolve issues
• Comply with company policies and procedures while enhancing technical knowledge through ongoing learning opportunities

Required Qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Ability to effectively communicate in English, both verbally and in writing
• Strong organizational skills with the ability to multi-task and manage time effectively