Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment by addressing inquiries and troubleshooting the T3 Platform.

Key responsibilities

• Respond to customer inquiries through various channels, ensuring timely and professional service
• Establish and maintain professional relationships with customers and co-workers while managing support requests
• Utilize product knowledge to offer effective technical support and solutions to customer issues

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Strong organizational skills with the ability to multi-task effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Demonstrated ability to learn new skills quickly and adapt to changing environments