Technology Support Associate

Job Summary

To support a growing team, the full-time T3 Technology Support Associate I will provide exceptional service and support to internal and external customers in a hybrid work environment, managing inquiries across multiple channels while maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and accurate service
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center
• Working knowledge of G-Suite applications, such as Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Ability to communicate effectively in English, both verbally and in writing