Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will respond to customer inquiries, manage support requests, and maintain professional relationships with internal and external clients.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to offer effective technical support and troubleshoot the T3 Platform
• Establish and maintain professional working relationships with customers and co-workers

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to manage multiple tasks and navigate various programs while providing superior service
• Strong organizational skills with a focus on detail and accuracy