Technology Support Associate

Job Summary

Providing exceptional service and support in a remote and hybrid environment, the full-time T3 Technology Support Associate I will assist internal and external customers with inquiries, manage support requests, and maintain professional relationships while utilizing product knowledge to troubleshoot the T3 Platform.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional working relationships with internal and external customers
• Utilize product knowledge to provide effective technical support and troubleshoot customer issues

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Ability to communicate effectively in English, both verbally and in writing
• A passion for helping others and providing exceptional customer service