Technology Support Associate

Job Summary

Providing exceptional support in a remote environment, the full-time T3 Technology Support Associate II will deliver timely and professional service to internal and external customers while managing inquiries across multiple channels.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring accurate and timely assistance
• Establish and maintain professional relationships with customers and co-workers, fostering a collaborative work environment
• Utilize product knowledge to troubleshoot and provide effective technical support for the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication setting
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills and the ability to multi-task effectively
• A passion for helping others and delivering exceptional customer service