Technology Support Associate

Job Summary

Supporting the Columbia, MO office in a full-time capacity, the T3 Technology Support Associate I will provide exceptional service and support to internal and external customers through various communication channels while managing technical inquiries related to the T3 Platform.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers to facilitate effective support
• Utilize product knowledge to troubleshoot issues and recommend appropriate solutions for customer inquiries

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
• A passion for helping others and providing exceptional customer experiences
• Ability to adapt to change and manage multiple tasks effectively