Technology Support Associate

Job Summary

Providing exceptional service and support in a hybrid environment, the full-time T3 Technology Support Associate I will assist internal and external customers with inquiries via multiple channels while maintaining professional relationships and ensuring timely responses.

Key responsibilities

• Deliver excellent customer service by accurately responding to inquiries and providing appropriate referrals
• Utilize product knowledge to troubleshoot the T3 Platform and offer effective technical support
• Collaborate with co-workers to achieve departmental and company goals while adhering to established service standards

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Strong organizational skills with the ability to multi-task across various programs and applications
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Ability to communicate effectively in English, both verbally and in writing