Technology Support Associate

Job Summary

Supporting a dynamic team, the full-time T3 Technology Support Associate I will provide exceptional service and technical support to internal and external customers in a hybrid work environment, ensuring timely and accurate responses to inquiries across multiple channels.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a professional manner
• Establish and maintain professional relationships with customers while managing support requests effectively
• Utilize product knowledge to troubleshoot and resolve issues related to the T3 Platform for users

Required qualifications

• High school diploma required; an Associate's Degree or higher is preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Proficiency in G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task and manage time effectively
• A passion for helping others and delivering exceptional customer experiences