Technology Support Associate

Job Summary

Supporting a dynamic team in a hybrid environment, the full-time T3 Technology Support Associate I will provide exceptional service and technical support to internal and external customers, responding to inquiries through various channels while maintaining professional relationships.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to troubleshoot the T3 Platform and recommend appropriate solutions to customer issues
• Collaborate with team members to achieve departmental and company goals while adhering to established service standards

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, preferably in a contact center or multi-channel environment
• Strong organizational skills and the ability to multi-task effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to communicate effectively in English, both verbally and in writing