Technology Support Associate

Job Summary

Providing exceptional service in a remote capacity, the full-time T3 Technology Support Associate II will manage customer inquiries across multiple channels, ensuring timely and accurate support while maintaining professional relationships with internal and external customers.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email with clear and professional communication
• Utilize product knowledge to troubleshoot and provide effective technical support for the T3 Platform
• Establish and maintain strong working relationships with customers and co-workers to achieve departmental goals

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center environment
• Proficiency in G-Suite applications including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Ability to adapt positively to change and handle challenging customer interactions professionally