Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate I will assist internal and external customers in a hybrid work environment, managing inquiries through various channels while maintaining professional relationships and delivering timely technical support.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring accurate and timely service
• Establish and maintain professional relationships with customers and co-workers to facilitate support requests
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a multi-channel communication environment
• Working knowledge of G-Suite applications including Gmail, Google Docs, and Sheets
• Ability to communicate effectively in English, both verbally and in writing
• A passion for helping others and delivering exceptional customer experiences