Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment, handling inquiries via multiple channels and ensuring timely and accurate responses.

Key responsibilities

• Respond to customer inquiries through telephone, chat, and email, ensuring clarity and professionalism
• Utilize product knowledge to deliver effective technical support and troubleshoot the T3 Platform
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Proficient in G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task effectively
• Ability to adapt to change and handle challenging customer interactions professionally