Technology Support Associate

Job Summary

To support a growing team, the full-time T3 Technology Support Associate I will provide exceptional service and support to internal and external customers in a hybrid work environment, managing inquiries through various channels and troubleshooting the T3 Platform.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers while managing support requests effectively
• Utilize product knowledge to deliver efficient technical support and troubleshoot issues related to the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task and adapt to changing environments
• A passion for helping others and delivering exceptional customer experiences