Technology Support Associate

Job Summary

To support a growing team, the full-time T3 Technology Support Associate II will provide exceptional service and support to internal and external customers in a remote environment, managing inquiries across multiple channels and facilitating support requests.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers while troubleshooting the T3 Platform
• Utilize product knowledge to offer effective technical support and ensure compliance with corporate policies and procedures

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to multi-task and adapt to changing priorities in a fast-paced environment
• Strong organizational skills with a focus on accuracy and attention to detail