Technology Support Associate

Job Summary

To support a dynamic team, the full-time T3 Technology Support Associate I will provide exceptional service and support to internal and external customers in a remote and hybrid environment while managing inquiries through various communication channels.

Key responsibilities

• Deliver excellent customer service by responding to inquiries via phone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers to facilitate effective support
• Utilize product knowledge to troubleshoot the T3 Platform and provide accurate technical support to customers

Required qualifications

• High school diploma required; Associate's degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task and manage time effectively
• Proven ability to communicate effectively in English, both verbally and in writing