Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate I will assist internal and external customers in a hybrid work environment, managing inquiries across multiple channels and facilitating support requests.

Key responsibilities

• Deliver excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers while managing time effectively to meet productivity standards
• Utilize product knowledge to troubleshoot the T3 Platform and provide efficient technical support to customers

Required qualifications

• High school diploma required; an Associate's Degree or higher is preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• A passion for helping others and providing exceptional customer experiences
• Ability to communicate effectively in English, both verbally and in writing