Technology Support Associate

Job Summary

Providing exceptional service and support to internal and external customers, the full-time remote T3 Technology Support Associate II will manage inquiries across multiple channels, establish strong relationships, and troubleshoot the T3 Platform efficiently.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Utilize product knowledge to offer effective technical support and troubleshoot issues related to the T3 Platform
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Ability to multi-task and navigate various programs while providing superior customer service
• Strong organizational skills with a focus on accuracy and attention to detail