Technology Support Associate II

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment by responding to inquiries and troubleshooting the T3 Platform.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Establish and maintain professional relationships with customers and co-workers while managing support requests
• Utilize product knowledge to deliver effective technical support and troubleshoot issues related to the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills and ability to multi-task effectively
• Ability to maintain a high level of confidentiality and professionalism in all interactions