Technology Support Associate II

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers through various channels while working remotely from Columbia, MO.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional working relationships with customers and co-workers
• Utilize product knowledge to offer effective technical support and troubleshoot the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills and ability to multi-task effectively
• Ability to adapt positively to change and handle difficult customer interactions professionally