Technology Support Coordinator

Job Summary

Providing essential technology support, the full-time Technology Support Coordinator will assist Relay constituents with software installation, troubleshooting, and managing support tickets, primarily in a remote capacity within the NYC tristate area.

Key responsibilities

• Serve as the primary point of contact for technology support tickets, resolving issues via email, Zoom, and Slack
• Manage and prioritize the technology support queue, collaborating with senior team members to address and escalate complex problems
• Support onboarding of new employees by providing access to systems and tools while analyzing feedback to improve internal technology processes

Required qualifications

• A bachelor's degree or equivalent experience
• Familiarity with ticketing systems and troubleshooting across Windows PCs, MacOS, O365, and Google products
• Ability to manage multiple projects concurrently with support from management
• Strong customer service orientation and collaborative mindset
• Authorization to work in the United States