Technology Support Lead

Job Summary

A company is looking for a Technology Support Lead to provide first-level technical support for designated end users.

Key Responsibilities

• Provide first-line telephone, chat, or email technical support for hardware, systems, and applications
• Create and document incident tickets in ServiceNow for reported incidents or service requests
• Fulfill IT Service Requests and troubleshoot mobile devices as required

Required Qualifications

• Associates degree or relevant college coursework
• 2-3 years of technical experience in a similar role
• ITIL Foundation Level certification preferred or demonstrated knowledge of processes
• Proficient with Windows OS, O365, MS Office Suite, and mobile devices
• Familiar with remote support tools