Technology Support Manager

Job Summary

A company is looking for a Technology Support Manager (Flex Location/Remote).

Key Responsibilities

• Lead and manage the Level 2 Technology Support team for effective resolution of technical issues
• Oversee vendor-managed Level 1 support team, ensuring adherence to quality standards and SLAs
• Direct the design and improvement of support processes and tools to optimize service quality

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field required
• 5+ years of experience in technical support or IT service management, with at least 3+ years in a supervisory role
• Experience managing multi-tier support organizations, including vendor-managed teams
• Hands-on experience with enterprise ticketing and ITSM platforms preferred
• Familiarity with AI-driven support technologies is a plus