Technology Support Manager

Job Summary

A company is looking for a Technology Support Manager (Flex Location/Remote).

Key Responsibilities

• Lead and manage the Level 2 Technology Support team for effective resolution of technical issues
• Oversee the vendor-managed Level 1 support team, ensuring quality standards and adherence to SLAs
• Direct the design and continuous improvement of support processes and tools, including ticketing systems

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field required
• 5+ years of experience in technical support or IT service management, with at least 3 years in a management role
• Proven experience managing multi-tier support organizations and vendor-managed teams
• Hands-on experience with enterprise ticketing and ITSM platforms
• Demonstrated success in optimizing support workflows and implementing automation