Technology Support Technician

Job Summary

Providing first-line support in a remote capacity, the full-time Technology Service Center Technician will assist users with technical issues, including password resets and service requests, while documenting solutions and escalating complex problems as needed.

Key responsibilities

• Answers and prioritizes incoming requests from end users via phone, voicemail, and email
• Documents technical solutions and escalates issues to Analysts and Senior Analysts when necessary
• Resolves password resets, printing issues, and provides remote assistance to users

Required qualifications

• High School diploma/GED or 10 years of relevant work experience
• At least one year of customer service experience
• Ability to lift/carry objects weighing up to 25 lbs frequently
• Capability to perform frequent keyboard use and data entry
• No specific professional license or certification required