Telecom Business Analyst

Job Summary

To support system transformations, the full-time Junior Telecom Business Analyst will conduct user research, create process documentation, and facilitate stakeholder collaboration while working remotely.

Key responsibilities

• Conduct user research and create PMO and FMO end-to-end process documentation
• Facilitate stakeholder collaboration to identify operational pain points and process improvement opportunities
• Document business requirements and acceptance criteria for development teams using Scaled Agile methodologies

Required qualifications

• BA/BS and 2-4 years of experience as a business analyst or in similar roles
• Strong understanding of Software Development Life Cycle (SDLC) and Scaled Agile delivery
• Experience in data gathering and analysis for app rationalization and optimization decisions
• Proven experience in creating development-ready Epics and Features with associated acceptance criteria
• Proficiency in collaboration/documentation tools such as Teams, SharePoint, and Confluence