Telecom Customer Success Executive

Job Summary

A company is looking for a VP of Customer Success (Telecom Infrastructure/Network).

Key Responsibilities

• Define and execute the Customer Success strategy across the customer lifecycle
• Own customer retention metrics and develop strategies for revenue growth
• Build and lead a high-performing Customer Success organization

Required Qualifications, Training, and Education

• Bachelor's degree in Business, Telecommunications, IT, or related field
• 10+ years of telecommunications industry experience
• 10+ years of leadership experience in Customer Success or related roles
• Experience managing recurring revenue portfolios and driving retention
• Familiarity with CRM and customer lifecycle platforms (e.g., HubSpot, Salesforce)