Telecom Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Manage customer onboarding and implementation to ensure a smooth experience
• Build and maintain long-term relationships with telecom customers, addressing concerns and ensuring satisfaction
• Proactively drive product adoption and provide insights on best practices to maximize software value

Required Qualifications:

• 2-4 years of experience in a customer success, account management, or customer-facing role
• Strong understanding of GIS software and FTTX
• Degree in communications, engineering, or related field preferred