Telecommunications Analyst

Job Summary

Seeking a skilled and detail-oriented Telecommunications Analyst, the full-time position will design, implement, maintain, and support Cisco VoIP and Unified Communications systems while working remotely and requiring candidates to reside in Illinois, Wisconsin, Iowa, or Indiana.

Key responsibilities

• Administer and maintain telecommunications systems, including Cisco VoIP and Unified Communications Suite
• Monitor infrastructure performance and troubleshoot call quality issues to ensure seamless user experience
• Create and maintain technical documentation, network diagrams, and operational procedures

Required qualifications

• BS degree or equivalent work experience in a related technical field
• 2-4 years of hands-on experience in network support or a closely related area
• Proficiency in configuring and troubleshooting Cisco collaboration technologies and VoIP infrastructure
• Experience with SIP, SCCP, H.323 protocols, and managing complex dial plans
• Demonstrated ability to provide exceptional customer service and technical support to end-users