Telecommunications Operations Specialist

Job Summary

Providing frontline support for telecom incidents and service requests, the full-time salaried Telecommunications Incident & Operations Specialist will perform initial troubleshooting for voice-related issues, manage routine MAC changes, and ensure timely resolution while maintaining proactive communication with end users.

Key responsibilities

• Handle and resolve telecom-related incidents and service requests to ensure optimal system performance and user satisfaction
• Perform initial troubleshooting for voice-related issues and escalate complex problems as needed
• Process routine MAC requests and coordinate service delivery with internal teams and vendors

Required qualifications

• College degree in telecommunications, information technology, or a related field, or equivalent experience
• Proven experience troubleshooting voice services issues and collaborating with vendors and internal teams
• Hands-on experience with VoIP technologies and enterprise voice platforms such as Avaya
• Demonstrated experience processing MACs for voice services and managing ticket processing
• Working knowledge of IT Service Management (ITSM) tools and processes