Telecommunications Support Technician

Job Summary

Providing quality support to users, the full-time Elavon Gateway Support Technician will respond to end-user inquiries and resolve issues related to telecommunications networks and core business applications while working remotely.

Key responsibilities

• Respond to end-user inquiries and troubleshoot problems associated with telecommunications networks and computer hardware
• Isolate problem sources and collaborate with internal teams and vendors to resolve issues
• Develop and maintain documentation of all support activities and follow up with users to ensure resolution

Required qualifications

• High school diploma or equivalent
• One to two years of experience in telecommunications or applications programming
• General knowledge of telecommunications equipment and systems
• Proficient in using Microsoft Office applications
• Experience in software, hardware, IT, helpdesk, and network troubleshooting