Telecommunications Technician
Job Summary
To support telecommunications infrastructure, the full-time Telecommunications Technician will install, configure, and troubleshoot Cisco Call Manager systems, manage repair tickets, and maintain telephone equipment in a hybrid work environment.
Key responsibilities
- Provide technical support for a range of customer repair tickets and requests for changes
- Install, test, maintain, and repair telephone system equipment while managing documentation
- Collaborate with Cisco Voice Engineers to analyze and escalate issues effectively
Required qualifications
- Associate or bachelor's degree preferred, or equivalent work history and education; minimum HS Diploma or GED required
- 3 to 5 years of experience in telecommunications and related equipment, preferably in healthcare
- ITIL Foundation Certification
- Knowledge of basic project management skills
- Proficiency in Microsoft Office Suite, including Excel
Complete Job Description
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