Telecommunicator Team Lead

Job Summary

A company is looking for a Member Experience Team Lead responsible for leading a team to deliver exceptional customer service in a contact center environment.

Key Responsibilities

• Lead and support a team of 6-10 direct reports in delivering customer service excellence
• Monitor operational metrics and make adjustments to meet service targets
• Conduct regular meetings with team members to address barriers and ensure access to necessary tools and knowledge

Required Qualifications

• High school education or GED
• 5 or more years of experience in a health contact center
• At least 2 years of leadership experience preferred
• Experience in coaching and empowering remote workers
• Knowledge of contact center operations and performance metrics