Job Summary
An equity firm is filling a position for a Telecommute 2nd Shift Technical Support Specialist in Seattle.
Candidates will be responsible for the following:
- Managing a queue of support requests, updating and closing incidents in a timely fashion
- Troubleshooting remote connectivity issues, including VPN and Citrix access
- Performing PC setup and deployment via imaging tool and software installations/upgrades
Position Requirements Include:
- Experience working with and supporting all levels of an organization including C-level staff
- Knowledge of PCs, networking, and A/V technologies, including Windows workstation OS
- Knowledge of client-side DNS, DHCP, DFS, and GPO services
- Knowledge of LAN/WAN technologies
- Knowledge of Active Directory user and group administration
- All other requirements listed by the company
