Job Summary

CT offers the opportunity to work with a highly collaborative, industry-leading team. Quality of service is always our #1 priority. As a result, our innovative digital marketing professionals work relentlessly to provide outstanding quality services for our clients.

We seek an enthusiastic Account Manager Trainee to add to our cross-functional team. To join Los Angeles' best SEO company you must be highly talented with a desire to work in a fast-paced, startup environment. Our ideal Account Manager Trainee is an excellent communicator, has a can-do attitude, and is eager to build a career in the digital marketing industry.

Required Skills and Abilities:
Articulate and efficient communicator
Excellent written communication skills, impeccable English grammar and mechanics
Confident, solid conflict-resolution and interpersonal skills
Strong analytical abilities
Ability to juggle multiple projects concurrently without sacrificing quality of work
Outstanding organizational and time management skills
Keen eye for detail, perfectionist mentality
Flexible, adaptable, able to see the big picture , prioritize work, and meet tight deadlines
Proactive, dependable, trustworthy, optimistic, can-do attitude
Ability to gracefully receive, discuss, and implement feedback from peers, management, and clients alike
Great work ethic, punctual, and reliable
Ability to work full-time: Monday - Friday, 9 AM to 6 PM Pacific Time
Preferred Skills/Experience:
We prefer our Account Manager Trainees to have one or more of the following skills and/or experience. However, our Account Manager training program is designed to provide exposure and the opportunity to develop some of these skill sets. We are happy to train the right person.

Previous account management or customer service experience
Ability to explain technical processes to a non-technical audience
Experience creating and giving professional presentations, reporting to clients, and communicating with business executives
Quality assurance experience
Previous training or experience in project management
Digital marketing skills and experience -- SEO, SEM, etc.
Bachelor's degree or better in marketing, business administration, computer science, or related field
Front and back-end web development skills -- HTML5, CSS3, PHP, and JavaScript
Proficiency in: Basecamp, Adobe Photoshop, Adobe Illustrator, SalesForce, Hootsuite, Screaming Frog, SEOmoz, MailChimp, Microsoft Office Suite, G Suite, WordPress, Shopify, Magento, BigCommerce, etc.
Google Adwords and/or Google Analytics certified
Responsibilities:
Orchestrate our clients' digital marketing services, liaising between our different internal teams -- design, development, copy, SEO, SEM, social media management, etc. -- to complete deliverables on time, on budget, and always consistent with client branding, voice, and marketing objectives
Identify and solve possible issues in client accounts, digital strategy, or deliverables
Be our last line of defence in quality assurance -- ensure that deliverables, reports, and all client communications are 100% error free
Participate in client calls and meetings to create initial digital marketing strategy, provide status updates, give presentations, and address client concerns
Be our clients' champion and liaison with our team, provide outstanding customer service, and work diligently to help us maintain our high client retention rate
Stay up to date and knowledgeable of clients' business, clients' industry, and best digital marketing practices
Maintain client confidentiality and ensure secure keeping of clients' information
Promote additional digital marketing services
Address client billing issues and ensure collection of payments for services rendered
Career Development:
As an Account Manager Trainee you will be trained and groomed for our Account Manager role
We pride ourselves on promoting from within; several of our team members in senior positions began as trainees
We are always eager to offer full-time Account Manager positions to all who successfully complete our Account Manager training program
The time it takes our Account Manager Trainees to complete the aforementioned training program varies by individual, their aptitude, skill sets, effort, and performance.
Perks:
Fully stocked break room with complimentary healthy snacks
Flexdays - the luxury to work from home a few days per month
Your choice to use either Mac or PC
Free Friday team lunches
Regular company events
Dog-friendly office
Benefits:
Monthly bonus plan that distributes 50% of the company's profits among all team members
Paid time off that grows as you grow with the company
Medical, dental, vision, and life insurance
Subsidized gym membership
Competitive salary