Job Summary
A healthcare company has a current position open for a Telecommute Appeals and Grievances Supervisor.
Individual must be able to fulfill the following responsibilities:
- Leading a team of 10 Appeals & Grievance Specialists at varying levels of experience
- Monitoring operational queues and managing to quality and turn-around time targets
- Providing leadership, coaching, and development to a team of specialists
Applicants must meet the following qualifications:
- Proven ability to close performance gaps
- A strong desire to improve the health care experience
- Strong problem-solving skills and able to adapt to change in a fast-paced environment
- The ability to adjust your coaching and teaching style to different people
- Ability to think analytically and connect data trends to behaviors
- Excellent communication and relationship building skills
