Job Summary

A major financial service conglomerate is in need of a Telecommute Banking Customer Care Center Supervisor.

Candidates will be responsible for the following:

• Providing day to day supervision of call center agents that receive incoming calls and provide customer service
• Planning, directing, supervising and evaluating work flow
• Coordinating work activities to impact and achieve the call service levels expectations to meet operational requirements

Required Skills:

• College degree in business, administration or related field and some call center, bank operations or other directly related working experience; or combination of education and experience may meet qualifications
• Supervisory experience
• Proven knowledge of call centers, bank operations and customer service processes, and procedures
• Ability to set and maintain high quality work standards and goals
• Proven solid leadership skills and ability to build team cohesiveness
• Proficiency in Microsoft Word, Excel, Access, Windows/DOS, screen navigation