Telecommute Benefits Administration Services Associate IV

Job Summary

A business process outsourcing firm is seeking a Telecommute Benefits Administration Services Associate IV.

Core Responsibilities of this position include:

• Providing solutions to problems based on existing challenges or procedures
• Improving participant decision-making process by advising participants on plan provisions
• Responding to client-specific inquiries, including telephone and web correspondence

Qualifications Include:

• Ability to improve participant decision-making process by advising participants on plan provisions
• Ability to respond to client-specific inquiries
• Ability to contact participants to explain calculations and resolve issues
• Ability to assist junior employees by answering questions or taking escalated calls with guidance
• Ability to explain participant forms and provides guidance on completion