Job Summary
A software company is filling a position for a Telecommute Bilingual French Customer Member Services Associate .
Core Responsibilities Include:
- Resolving and responding to end-user requests and issues
- Managing, monitoring, and recording all customer cases, case updates and ongoing tasks
- Reviewing and processing customer forms and documentation
Skills and Requirements Include:
- Fluent in French (read, speak, and write) required
- 0-3 years of customer support experience, preferably in a B2B, SaaS environment
- Exemplary verbal and written communication skills
- Ability to articulate complex and technical concepts
- Proficient in Microsoft Office Suite
- Attention to detail and strong organizational skills
