Telecommute Bilingual in Spanish Customer Service Representative

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Jun 11, 2021

This job expires in: 28 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

An insurance company is in need of a Telecommute Bilingual in Spanish Customer Service Representative.

Individual must be able to fulfill the following responsibilities:

  • Help clients, customers and health care providers in determination of payments and claims related to medical and dental procedures and office and hospital visit costs
  • Take ownership of customer issues and do your best to resolve them over the phone the first time, every time
  • Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs

Skills and Requirements Include:

  • Must be willing to work a designated shift between 7 am - 7 pm, Sunday through Friday
  • High School Diploma or equivalent required, Associates or Bachelor’s degree preferred
  • 1+ years of customer service experience analyzing and solving customer problems required
  • Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
  • Exceptional organizational and time-management focus
  • Bilingual in Spanish

COMPLETE JOB DESCRIPTION

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