Telecommute Bilingual Mandarin and English Partner Relations Team Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Wednesday, February 14, 2018

Job Category: Customer Service, Management

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Evening Shift, Full Time

Employer Type: Employer

Career Level: Manager

Job Summary

A technology company needs applicants for an opening for a Telecommute Bilingual Mandarin and English Partner Relations Team Manager.

Must be able to:

  • Provide daily leadership and promote the development of Partner Relations advisors
  • Develop remote Advisors through one-on-ones, check-ins, contact evaluations, and feedback within pre-defined coaching structure

Required Skills:

  • Work between the hours of 5 p.m. and 2 a.m. Pacific Standard Time Sunday through Thursday
  • 2+ years in a people management capacity in a large or multi-site inbound contact center or dynamic environment supervising 15+ frontline employees
  • Knowledge of contact center management tools, processes, procedures, and performance metrics
  • Experience with using technology to craft team cohesiveness and establish rapport
  • Demonstrates real passion for technology and the ability to coach to technical concepts
  • Builds relationships and seeks to understand what motivates individuals