Telecommute Bilingual Mandarin and English Partner Relations Team Manager

Job Summary

A technology company needs applicants for an opening for a Telecommute Bilingual Mandarin and English Partner Relations Team Manager.

Must be able to:

• Provide daily leadership and promote the development of Partner Relations advisors
• Develop remote Advisors through one-on-ones, check-ins, contact evaluations, and feedback within pre-defined coaching structure

Required Skills:

• Work between the hours of 5 p.m. and 2 a.m. Pacific Standard Time Sunday through Thursday
• 2+ years in a people management capacity in a large or multi-site inbound contact center or dynamic environment supervising 15+ frontline employees
• Knowledge of contact center management tools, processes, procedures, and performance metrics
• Experience with using technology to craft team cohesiveness and establish rapport
• Demonstrates real passion for technology and the ability to coach to technical concepts
• Builds relationships and seeks to understand what motivates individuals