Job Summary
A non-profit managed care organization needs applicants for an opening for a Telecommute Bilingual Spanish Customer Care Representative.
Must be able to:
- Own the interaction with callers by delivering outstanding service as a means to build loyalty, improve retention, and satisfy corporate best in service goals and objectives
- Complete responsibility to resolve customer inquiries and problems through effective interaction
- Respond to a high volume of incoming calls from members and providers (call length can vary widely from 5 minutes to 45 minutes or more)
Must meet the following requirements for consideration:
- Bilingual in Spanish
- High school diploma or equivalent; Bachelor’s degree preferred
- Prior professional work experience, ideally with Customer Service
- Ability to make reasonable and sound business decisions based on established standards and guidelines
- Ability to work OT during peak periods
- Ability to maintain knowledge of the Plan contracts and effectively interprets information