Telecommute Bilingual Spanish Healthcare Information Technology Customer Service Representative

Job Summary

A healthcare IT solutions company needs applicants for an opening for a Telecommute Bilingual Spanish Healthcare Information Technology Customer Service Representative.

Individual must be able to fulfill the following responsibilities:

• Respond to telephone, email, and written inquiries
• Scan incoming mail
• Work with the customer to resolve complex issues

Position Requirements Include:

• Bilingual Spanish
• High School diploma or General Educational Development (GED) certificate
• Minimum of two years call center customer service experience
• Ability to control the pace, flow of the inquiry, and manage call time effectively
• Ability to follow protocol and to apply sensitivity and discretion in handling confidential information
• Ability to use the web to search and retrieve information