Job Summary
A help desk and IT support outsourcing company has an open position for a Telecommute Bilingual Spanish Help Desk Analyst.
Must be able to:
- Resolve Tier One and Tier Two incidents via phone, chat, remote assistance
- Create a positive customer support experience
- Use helpdesk management tools to log/monitor/close client issues
Must meet the following requirements for consideration:
- High-level oral and written communication skills in English and Spanish;
- 2 years of experience in any one, or a blend Contact Centre, Help Desk, In-home PC repair, or Instructor
- 1 year of experience supporting Microsoft Windows Server 2008 and 2012
- Experience with Microsoft Windows environments
- Ability to type a minimum of 35 wpm
