Job Summary

A help desk and IT support outsourcing company has a current position open for a Telecommute Bilingual Spanish Help Desk Analyst in San Antonio.

Must be able to:

• Identify, diagnose, and resolve Tier One and Tier Two incidents
• Create a positive customer support experience
• Log/monitor/close client problems & requests

Skills and Requirements Include:

• High-level oral and written communication skills in both English and Spanish
• 2 years of experience in any: Contact Centre, Help Desk, In-home PC repair, Trainer / Instructor / One-on-one tutor or coach
• 1 year in Microsoft Windows Server 2008 and 2012
• Resolving remote access issues, including VPN
• Antivirus and anti-malware applications
• All other technical requirements necessary for this position