Telecommute Bilingual Support Engineer

Job ID: Available for Members

Location: Pacific Time, Mountain Time, Central Time, Alabama, Arizona, Arkansas, California, Colorado, Florida, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin, Wyoming

Compensation: To Be Discussed

Posted: Monday, February 19, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Independent Contractor

Employer Type: Employer

Education Level: Some College

Job Summary

A software company is seeking a Telecommute Bilingual Support Engineer.

Individual must be able to fulfill the following responsibilities:

  • Working with customers and partners to troubleshoot system integration problems
  • Handling complex support requests via email, telephone, live chat, or in-app
  • Monitoring platform performance and participating in incident response

Skills and Requirements Include:

  • Proficient spoken and written communication skills in both American English and at least one of the following: Spanish, French, Swedish, or Japanese
  • Experience reading and interpreting API log files, regardless of source application
  • Bachelor's degree or an equivalent combination of education and experience (a degree is not required!)
  • Experience creating How To' videos, knowledge base articles, walk-throughs, and similar content
  • Ability to manage time and prioritize efficiently with limited oversight
  • Experience with common web & mobile technologies: all major browsers; HTTP; FTP; Javascript; APIs; email deliverability; and connectivity challenges