Job Summary
An information services provider has a current position open for a Telecommute Business Analyst.
Core Responsibilities Include:
- Developing documentation on processes, phone scripts, interfacing with the client and end users
- Growing the customer support services
- Answering customer calls, troubleshooting technical and process problems, working with the technical team to resolve issues
Position Requirements Include:
- Ability to communicate complex, technical information to non-technical audiences
- Comfortable with technology and ERPs
- Ability to understand and match business practices to technical capabilities of software
- Ability to give presentations and interact with clients and end users
- Ability to troubleshoot and resolve problems
