Job Summary

A gaming company is searching for a person to fill their position for a Telecommute Call Center Associate I in West Greenwich.

Core Responsibilities of this position include:

• Answering inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues
• Diagnosing and troubleshooting terminal equipment issues and take appropriate action
• Ensuring each retailer contact is documented in CRM tool with suitable call reason, issue, and notes

Qualifications Include:

• High School diploma or equivalent
• 1 year of customer service experience within a call center or comparable industry preferred
• Ability to operate a computer and navigate through functions, basic data entry skills