Telecommute Call Center Associate I in West Greenwich

Location: Rhode Island

Compensation: To Be Discussed

Staff Reviewed: Wed, Sep 08, 2021

This job expires in: 19 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A gaming company is searching for a person to fill their position for a Telecommute Call Center Associate I in West Greenwich.

Core Responsibilities of this position include:

  • Answering inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues
  • Diagnosing and troubleshooting terminal equipment issues and take appropriate action
  • Ensuring each retailer contact is documented in CRM tool with suitable call reason, issue, and notes

Qualifications Include:

  • High School diploma or equivalent
  • 1 year of customer service experience within a call center or comparable industry preferred
  • Ability to operate a computer and navigate through functions, basic data entry skills

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